Return Policy

At HouseEase, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to assist with returns or exchanges, provided the following guidelines are met.

Return Eligibility: You may return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Certain products, such as personalized or custom items, may not be eligible for return or exchange. Please check the product description or contact us to confirm return eligibility.

How to Initiate a Return: To start a return, please contact us at support@houseease.shop with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with detailed instructions on how to return your items.

Return Shipping: You are responsible for the cost of return shipping unless the item you received is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Refunds: Once your return is received and inspected, we will notify you by email regarding the status of your refund. If your return is approved, we will process your refund to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

Exchanges: If you would like to exchange an item for a different size, color, or product, please contact us at support@houseease.shop. We will help you through the exchange process and ensure that your replacement item is shipped to you as soon as possible.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@houseease.shop. We will arrange for a return or replacement at no additional cost to you.

Non-Returnable Items: For health and safety reasons, certain items may not be eligible for return. This includes, but is not limited to, opened or used items, perishable goods, and personalized products. Please verify the return eligibility of your items before initiating a return.

Contact Us: If you have any questions about our return policy or need assistance, please reach out to us at support@houseease.shop. We are happy to help!